Answered By: Ryan Grimmer Last Updated: Mar 30, 2020 Views: 103
While the librarians are available to assist you remotely via chat, phone, and text message, they are also able to synchronously meet over WebEx. Why WebEx? - we sometimes need to quickly demonstrate a search by sharing our screen or even asking you to share your screen with us.
To meet with a librarian using WebEx, please contact the library using any means of communication listed at libanswers.ecc.edu or schedule the meeting in advance using our Book-a-Librarian research appointment service.
Whether using a computer, tablet, or phone, please make sure you have your sound and microphone enabled. We can chat but using the voice feature is much more effective.
WebEx Setup and Tips: How to Join a Meeting
For best results, please enter the librarian's WebEx room while using a desktop computer or laptop. You can access the service using a smart phone or tablet, but there may be additional technical limitations and navigating may be less efficient. In general:
- We have found it best to use the Mozilla Firefox browser.
- If using the Chrome browser, you may need to download the WebEx extension.
- If using a mobile device (smart phone or tablet) then you will need to download the WebEx app prior to entering the room.
Joining a WebEx meeting from a Mac or PC:
- Go to the library's WebEx room. It should look like https://sunyerie.webex.com/meet/xxxx (where xxxx is the librarian's username.
- Or follow the link provided in the invitation email from the library staff (or see contacts below)
- Enter your name and SUNY Erie email address
- Select "Join"
- If you join a room before the host, select "Notify Host."
- To activate your microphone, select "Call Using Computer"
- If you have a webcam, be sure to select "Start my Video"
Joining a WebEx meeting from a mobile device
- To get started, download the Cisco WebEx Meetings app and install it on your device. The app is available for iPhone, iPad, Android phones and tablets, Windows 8 phones, and BlackBerry.
- Open the invitation email, then select Join.
- When asked to open in "WebEx" select "Open."
- When asked about terms and services, select "I Accept."
- Enter your name and SUNY Erie email address
- Once you enter the room, connect to audio by selecting "Connect Using Internet."
- When asked if WebEx can use your microphone, select "OK"
- You may need to un-mute your microphone
- You may decide to access your camera
- Tap WebEx Meetings, then tap Join by Number. Enter the meeting number, your name and email address, then tap Join.
Need more information or further assistance?
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